Reliable business communication is essential for keeping customers, employees, and teams connected. Nextiva is a cloud-based business communications platform that combines business phone services, messaging, video meetings, call management, and customer experience tools in one platform.
Its services are designed for small businesses as well as larger organizations that need flexible communication and contact center solutions.
What Is Nextiva?
Nextiva is a business communication and customer experience platform built around VoIP and cloud-based communications. Instead of relying on traditional phone systems, businesses can manage calls through internet-connected computers, smartphones, and compatible desk phones.
The platform also includes business SMS, team messaging, video meetings, call routing, mobile apps, and customer experience features.
What Can You Do With Nextiva?
Business Phone and VoIP
Nextiva provides business calling with features such as call forwarding, call queues, auto attendants, call recording, voicemail transcription, caller ID, and call routing. Businesses can also use local or toll-free numbers depending on their plan.
Business Texting and Team Messaging
Teams can communicate through business SMS and internal messaging. Depending on the plan, businesses can also allow customers to text their teams and manage communication from desktop or mobile applications.
Video Meetings and Collaboration
Nextiva includes video meetings, screen sharing, file sharing, and team collaboration tools, allowing businesses to handle more communication from one platform.
Call Center and Customer Experience
Higher-tier plans add advanced features such as intelligent routing, inbound call center capabilities, workflow automation, AI transcription and summaries, web chat, and customer journey tools.
Nextiva Pricing
Nextiva’s current small-business pricing includes three main plans. Core starts at $15/user/month, Engage starts at $25/user/month, and Scale starts at $75/user/month when using the currently advertised annual pricing.
Core includes business voice, SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Engage adds features such as customer-to-team SMS, toll-free numbers and minutes, advanced reporting, inbound call center functionality, and live chat/chatbot capabilities. Scale adds a broader customer experience platform with AI transcription and summaries, skills-based routing, and journey orchestration.
Is Nextiva Easy to Use?
Nextiva is designed to make cloud-based business communication easier to manage without requiring a traditional phone system. Businesses can use desktop and mobile applications, configure call routing, manage numbers, and communicate through different channels.
The platform also advertises 24/7 support, multiple data centers, and a 99.999% uptime figure for its business phone service.
Pros and Cons of Nextiva
Pros
- Cloud-based business phone system
- Voice, SMS, video, and team messaging
- Desktop and mobile apps
- Call routing and auto attendant
- Voicemail transcription and call recording
- Contact center and customer experience tools
- AI-powered communication features
- 24/7 customer support
Cons
- Advanced features require higher-tier plans
- Pricing can increase as more users and features are added
- Some integrations and features may involve additional costs
- Smaller businesses may not need the full customer experience platform
Who Is Nextiva Best For?
Nextiva is mainly suited to small and medium-sized businesses, growing companies, customer support teams, sales teams, and organizations that need a centralized business communication system.
It can also be useful for businesses with hybrid or remote teams because employees can access communication tools through computers and mobile devices.
Is Nextiva Worth It?
Nextiva can be a useful choice for businesses that want to combine phone calls, messaging, video meetings, call management, and customer experience tools rather than managing separate services.
Its lower-tier Core plan covers essential business communication, while Engage and Scale provide more advanced customer interaction and automation capabilities.
Final Verdict
Nextiva is a comprehensive business communication platform that combines VoIP calling, business texting, video meetings, team messaging, call management, and customer experience tools.
For businesses that want a scalable cloud-based phone and communication system, Nextiva is worth considering. The main thing to evaluate is which plan and features your business actually needs before committing to a subscription.
Frequently Asked Questions
Is Nextiva a VoIP service?
Yes. Nextiva provides cloud-based VoIP phone services that allow businesses to make and receive calls over an internet connection.
How much does Nextiva cost?
Current small-business plans start at $15/user/month for Core, $25/user/month for Engage, and $75/user/month for Scale under the currently advertised annual pricing.
Does Nextiva have a mobile app?
Yes. Nextiva provides mobile and desktop applications for business communication.
Does Nextiva offer business texting?
Yes. Business SMS is included in its plans, with different messaging limits and features depending on the plan.
Is Nextiva good for small businesses?
Nextiva offers dedicated small-business VoIP plans with business calling, messaging, video meetings, mobile and desktop apps, and other communication features.
